Registration Eligibility
Landscape professionals including contractors, designers, architects, arborists, and growers.
Start Date
01/28/2025
End Date
01/29/2025
Description
As an avid gardener, former garden designer and 25-year horticulture professional, it has been both a thrilling and enlightening experience to work with a brilliant crew to design and build my own new home and garden. Hear how the process is evolving, including key lessons learned for myself and the landscape crew, when the tables were turned and I became the client. This unique perspective and insight offers tips for handling even your most discerning customers.
Location
Bloomington, IL
Distance Learning
No
Course Equivalency
No
Subjects
Horticulture / Plants
Health, Safety and Welfare
No
Hours
1.0
Learning Outcomes
In this presentation, participants will: 1) Gain insights into the client experience; 2) Learn effective communication and collaboration strategies; 3) Identify common pain points from the client's perspective; and 4) Learn how to apply client-centered design approaches in their work
Instructors
Susan Martin, @ Gardener Sue's News
Course Codes
Illinois Landscape Contractors Association
Provider
Illinois Landscape Contractors Association