In this lesson you will learn how to combine the basics of customer service. You’ll learn how to conduct yourself in first impression situations, speak and act courteously at all times, maintain a positive attitude, and act ethically and fairly with every customer you meet. It will also help you improve your listening skills, as well as help you complete every customer interaction successfully, whether you handle customers in-person, by phone, over the Internet, or through self-service options.
Business Practices / Contracts / HR
Health, Safety and Welfare
Discuss the importance of being knowledgeable about your company's products, services, and policies.
Explain the three distinct customer service steps that must be completed for a successful outcome: welcoming your customers into your business, handling their requests by finding the best solution, and showing appreciation when ending the interactions.
Explain the importance of conducting yourself in an ethical manner.
Discuss techniques, such as listening actively and attentively, to help interpret customer requests correctly.