Smart Customer Service 5: Handling Customer Complaints (ST-0174)

Start Date
10/07/2018
End Date
10/07/2020
Description
This interactive online course is designed to help you understand why customers may complain, uncovers the special skills needed for handling customer complaints, and teaches an easy to learn step-by-step method for handling these types of customer contacts. At the end of this course you will apply the skills to your work environment to successfully handle any customer in any situation.
Distance Learning
Yes
Course Equivalency
No
Subjects
Business Practices / Contracts / HR
Health, Safety and Welfare
No
Hours
1.0
Learning Outcomes
Discuss the reasons customers complain

Describe the skills needed to handle complaints

Explain how to communicate effectively with customers who may be upset, angry, or frustrated

Describe the 5-step method for handling customer complaints to bring successful resolution
Instructors
Ben Eaton
Website Registration
Course Codes
ST-0174
Provider
RedVector.com, LLC


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