Just Don’t Suck at the Landscape Part: Why Communication & Customer Service Matter More than Quality

Registration Eligibility

Registered attendees of New England GROWS 2017.

Start Date

11/29/2017

End Date

11/29/2017

Description

Professionals in the landscape industry know about quality installation and maintenance – it is our goal and we’re proud to provide it on every job. Excellent workmanship, however, is just part of what’s needed for success. Building relationships and proactive communication with your customers can be even more important than the finished product. Learn how to understand your customers’ expectations and solve their problems. Take away practical advice on the importance of communication and customer service and how to put it to work for you.

Location

Boston, MA

Distance Learning

Course Equivalency

Subjects

Business Practices / Contracts / HR

Health, Safety and Welfare

Hours

1.0

Learning Outcomes

•Take away tips to build relationships and improve communication with clients.
•Learn how to understand client expectations
•Hear how to solve customer problems and review specific examples of successful customer service techniques

Instructors

Bob Grover, President, Pacific Landscape Management, Hillsboro, OR

Course Codes

ASLA

Provider

New England Grows

Subscribe to RSS feed of new LA CES approved courses