How To Handle Customer Conflict (RV-6612)
As long as you are in business you will have customer complaints - they never end. Your ability to acquire and retain customers is vital to your organization's long-term success. This 1-hour interactive online course provides you with useful tools to help turn unhappy customers into loyal customers. A customer relations self-evaluation which will give you insight into how well your business is doing with regards to customer service is also available.
Business Practices / Contracts / HR
Health, Safety and Welfare
After completing this course, you will:
•Be aware of techniques to keep the customers you have.
•Know how to provide recommendations for managing consumer complaints.
•Be able to provide action steps to turn customer complaints into more sales.
•Understand the importance of recruiting and hiring the best employees.
•Be able to recognize and change customer behavior patterns.
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