Smart Management: Hiring the Right Talent - Customer Service (ST-0196)
Hiring the right talent can make a difference between success and failure in your organization. There are major financial, morale and business growth implications when you don't bring on customer focused people. Hiring top talent is both an art and science. In this SmartTeam course, we will focus on best practices and bottom-line evidence that will show you how to hire the best talent. Although this course will be focusing on hiring for a customer service position, the concepts and techniques can be applied to any position.
Business Practices / Contracts / HR
Health, Safety and Welfare
At the conclusion of this course, you will have learned how to:
Improve and enhance your ability to interview candidates effectively and how to organize the information to make the right selection
Identify the key competencies of targeted positions and gather valuable behavioral data about how each candidate stacks up against the agreed upon job competencies
Integrate the information from multiple interviewers
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