Smart Management: Effective Performance Review Practices (st-0184)

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Studies show that well over 90% of organizations engage in a formal employee Performance Review (or Appraisal) Process, but the practice is highly varied between companies – and sometimes within a single company - in both the way it is conducted and its effectiveness. In fact, Performance Review is often dreaded by both managers and employees. One reason is that managers often lack skill in objectively evaluating and providing useful feedback to employees. The purpose of this interactive online course is to equip managers to engage in effective employee performance reviews that will help employees understand and maximize their performance. We will also show how employees can best participate in the process. When done effectively, the Performance Review will have a positive impact on the motivation and performance of employees and their managers and will benefit the entire company.
Distance Learning
Course Equivalency
Business Practices / Contracts / HR
Health, Safety and Welfare
Learning Outcomes
Describe the advantages of an effective Performance Review to the company, manager, and employee.
Describe how the annual Performance Review fits into the overall Performance Management Process.
State the different types of Performance Reviews.
Differentiate between a poorly presented review and an effective review.
List the objective data to be collected on employee performance.
Explain how to plan and conduct an effective Performance Review interview.
Define the role of feedback in improving employee performance.
Determine how an employee can get the most benefit from his or her Performance Review.
Determine how to use the Performance Review process as a catalyst to improve deficient performance.
Susan Grant
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