Smart Customer Service 3: Effective Verbal and Nonverbal Communication (ST-0172)
Communication is the give and take exchange of information; therefore, effective verbal and nonverbal skills are crucial to understanding your customers completely. In the previous course in this series, you learned about listening for understanding, or the taking of information. In this course you will learn how to give information effectively by speaking well and using your nonverbal signals to enhance your message. This interactive online course is designed to help you improve your communication skills when you are the sender of the message, whether you handle customers face-to-face or by telephone.
Business Practices / Contracts / HR
Health, Safety and Welfare
Discuss effective speaking skills to increase your customers’ understanding of messages you send
Describe effective nonverbal communication to enhance your messages
Discuss techniques for asking and answering questions to enable you to find the best solution for each customer
Describe techniques to help build strong customer relationships
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